Although purchasing from James Allen is convenient, you may run into some issues. Fortunately, James Allen offers warranty to limit any downside risk when ordering any of their products and even years down the road.
In this guide, we’ll dive into what you can expect from their warranty, return policy, and any other benefits you get from shopping at James Allen.
Related: The Truth Behind James Allen: Know This Before You Buy
Bestseller
James Allen
- Affordable prices
- Large selection of diamonds
- High range of customizability
- Diamond Display Technology
- 40x magnification on images
- 24/7 customer support
- Free shipping worldwide
- 1 year free resizing
- Lifetime upgrade
What is James Allen’s Warranty?
James Allen rings and jewelry all come with lifetime warranty. This means they will repair and maintain the jewelry for a lifetime.
The lifetime warranty also includes free prong tightening, re-polishing, rhodium plating, and cleaning services.
If there is an issue with your jewelry from James Allen and you need services that are not covered by the lifetime warranty, you can send the jewelry to James Allen’s inspection office via mail for an evaluation.
Read also: Are Tiffany Engagement Rings Worth It?
Once the jewelry has been evaluated, you will be notified prior to any services done… just incase you change your mind.
What is James Allen’s Return Policy?
If you aren’t happy with your purchase, you can return the item in its original and unworn condition within 30 days for a full refund or exchange.
However, the free return shipping only applies to USA and Canada. For other countries, you may have to pay $50 out of pocket for a return shipping label.
Read also: James Allen vs Clean Origin: Head-to-Head Comparison
And no matter where you are in the world, you are always limited to three returns.
What is James Allen’s Shipping Policy?
James Allen provides free worldwide shipping no matter where you are in the world, and regardless of the amount.
Your package will always be fully insured during transit to give you a peace of mind.
US orders greater than $500 are shipped via FedEx Priority Overnight
International orders greater than $500 are shipped via FedEx International Priority
US orders under $500 are shipped via FedEx Two Day Saver
International orders under $500 are shipped via FedEx Economy or USPS
Your order will always be shipped once the quality of your item has been thoroughly inspected.
To give you an added layer of peace of mind, all packages shipped to you from James Allen must be signed for upon delivery.
This way, you won’t have to worry about your valuable engagement ring or loose diamonds sitting outside unprotected on your porch.
And finally, James Allen does not collect any international taxes and duties. For transparent pricing, all taxes and duties estimates (if applicable) will be applied at checkout.
Does James Allen Offer Resizing?
Yes! For the first year of your purchase, James Allen will resize your ring once for free.
This offer includes free return shipping within the U.S. and Canada.
International customers pay $50 for return shipping for the resizing.
It’s important to note that during this resizing process, a small amount of metal may be added or removed from your ring to alter the size.
As a result, your ring may be slightly thicker or thinner after resizing. But this change is barely noticeable.
Regardless, your ring will be inspected by quality assurance to ensure the ring is up to James Allen’s high standards.
Does James Allen Offer Engraving?
Yes, James Allen offers free engraving on most engagement rings and wedding bands.
If the option is available, it will be offered during checkout.
You can engrave any alphanumeric combination of up to 20 characters.
Does James Allen Offer Upgrades?
James Allen offers lifetime upgrades only on loose earth created diamonds.
They can be exchanged at 100% credit for any replacement earth created diamonds of at least 2x value or greater.
Any loose lab-grown diamond can be exchanged at 100% credit for any replacement lab-grown diamond of at least 2x value or greater.
Earth created diamonds cannot be exchanged for a lab-grown diamond and vice versa.
It’s important to note that you must have the original laboratory grading report of any diamond you’re upgrading.
Bestseller
James Allen
- Affordable prices
- Large selection of diamonds
- High range of customizability
- Diamond Display Technology
- 40x magnification on images
- 24/7 customer support
- Free shipping worldwide
- 1 year free resizing
- Lifetime upgrade
